FAQ’S

ABOUT PAMELA ANNE

What is Pamela Anne Furnishings?

Pamela Anne Furnishings is an innovative luxury furniture brand who place great importance and commitment to building strong client relationships, tailoring our process to meet each individual client’s needs. At Pamela Anne we are dedicated in giving you the very best products with a focus on dependability, expert interior advice and a unique personal service. To find out more about the company, you can visit our About Us page.

Where are you based?

Our head office address is: Hinderton Hall Estate, Cheshire, CH647 7TS. Please kindly note that we do not have a showroom.

What is your phone number?

You can contact us by phone on +44 (0) 151 345 0245

I’ve forgotten my password

To reset your password click here. If you still have problems email our team at sales@pamelaannefurnishings.co.uk  or call +44 (0) 151 345 0245

How do I change my account settings?

To change your account settings or personal details, you can log in to your pamelaannefurnishings.co.uk account and visit your account settings page at any time.

Will I get spammed by email?

We never share our data with third parties and your data is kept secure. For more information visit our Privacy Policy page.

GENERAL

What is the ‘Love’ button?

If you see something on the site that you love, you can click or tap the ‘Love’ button to save it in your wish list which you can visit at any time via the navigation bar.

What is conierge?

Pamela Anne Furnishings concierge service is the ultimate personal shopping experience. Our team is dedicated to assisting you in your interior design needs whether you are seeking style advice, want to arrange bespoke items or require more information about a hard-to-find product. To book a free consultation with the Concierge click here.

Which products do you sell?

We provide luxury handmade furniture from experienced artisans from around the world, including our very own exclusive products.

Do you have a showroom?

As an internet-only brand we do not have a showroom at this time. However, if you would like to view sample materials (e.g. wood or fabric samples) we can arrange these for you. Our Concierge team are at hand to offer suggestions and supply further images. Please contact sales@pamelaannefurnishings.co.uk for further assistance.

How do I know that the products you sell are authentic?

As an authorised online seller for all of the products we feature, we guarantee that every item we sell is 100% authentic.

Do you offer interior design advice?

Yes, our highly personalised bespoke service offers our clients guidance and advice from only the best of interior designers. Please contact Concierge.

Can’t find what you are looking for?

If you can’t find what you are looking for, please contact our Concierge team who will be able to source almost any piece you request. Alternatively, we can make individual bespoke pieces according to requirements.

PAYMENT

Which payment methods do you accept?

We accept direct bank transfers, PayPal and cheque payments.

Can I purchase over the telephone?

We encourage you to talk to our friendly staff. Using their extensive product knowledge of furniture, lighting, fabric and luxury interior accessories they can help you with your design requirements. See full Contacts detail.

Is shopping on Pamela Anne Furnishings secure?

Shopping with Pamela Anne Furnishings is 100% secure and your information will never be shared with any third parties.

Do prices include VAT?

All prices quoted on our website are inclusive of UK sales tax (VAT) at the current rate.

DELIVERY

How much is UK mainland shipping?

We are happy to offer complimentary UK mainland shipping on all of our items with the exception of some specialist ‘white glove’ deliveries which will be priced upon application.

Do you offer international shipping?

Yes. If your order is being dispatched to a destination outside the UK, please contact sales@pamelaannefurnishings.co.uk

How long does it take to deliver?

Lead time is indicated on individual product pages, this is dependent on stock levels, availability, supplier and design requirements. Contact us for detailed lead times. We will notify you with any changes to delivery lead times should this occur.

Can we collect and therefore not pay a delivery charge?

Yes, contact us to arrange a convenient time to arrange a collection date from our warehouse in Cheshire.

How will I know when my order has shipped?

Once an order has been shipped you will be notified by email. In certain cases, some orders will be shipped partially which will be made clear on your shipping email. For larger orders that require white glove delivery, we will contact you to organise a suitable delivery time.

How will I know what time you will deliver on the designated delivery day?

We can contact you via text message to let you know of the intended timeframe for delivery. Should this not be a satisfactory, it is possible to rearrange for another time and date with the delivery company.

What is our White Glove Service?

White glove furniture deliveries include delivery to the shipping address along with careful placement and inspection of furniture as well as rubbish removal. Our skilled delivery team will ensure that your order is handled with extra special care and placed in the correct room.

For items requiring assembly contact us for a quotation.

Please note that it is your responsibility to think about any access limitations that might occur for the item you are buying before placing the order. Unfortunately, we are unable to refund despatched items that can’t be installed. In case of any access issues, please contact us on +44 (0) 151 345 0245 for our guidance.

Can you store my order until I am ready?

Yes, have warehousing where we can keep your items in a safe environment until you are ready. Price is dependent on timescale and order size, contact us for a no obligation quote.

Can I cancel or change my order once it is placed?

Yes, you are entitled to cancel your contract if you wish to do so, provided you exercise your right no longer than 5 working days after the day on which you place your order. Changes in orders, require prior written approval from manufacturer. Just e-mail sales@pamelaannefurnishings.co.uk. Please refer to our Privacy Policy for further information.

I need something urgently. Can you help me? 

If you need a product urgently, contact us and we will do our best to assist you.

See full ‘Contact details.

RETURNS & REFUNDS

What is your returns policy?

If for any reason you are not satisfied with your purchase you can return your goods within 30 days of receipt and we will be happy to offer you an exchange or a refund excluding the original cost of delivery. This is on condition that the products are returned complete, in perfect condition, unused and with the original packaging.

Please note this doesn’t apply to non-standard, customised or special-order products.

How do I return goods?

Please contact us to inform us that would like to return the goods within five working days of receiving the goods by email to sales@pamelaannefurnishings.co.uk or call us on +44 (0) 151 345 0245 and one of our service team will help you with your return.

Pamela Anne is happy to arrange the collection of any return and the cost of this will be deducted from any refund due.

What happens with faulty or damaged items?

We strongly advise you to thoroughly check your goods upon receipt. In the event that your order arrives in a faulty or damaged condition (including bespoke orders), please contact us within 48 hours or before sign off in the case of damaged furniture by email or phone. We will ask you to email a photograph of the damage along with a brief description to be sent to sales@pamelaannefurnishings.co.uk. Please note that without the correct information and images we will be unable assess items for you.

Pamela Anne is happy to arrange the collection of return of any damaged or faulty goods. Once we have received the return it will be inspected, and repair or replacement will be arranged at our expense.

Please note that returns will only be accepted in the original packaging in a saleable condition. When organising a return, please send the item with care, using a trackable service to ensure that it reaches us without damage.

What are made-to-order items?

Made-to-order items are items that are made especially for your purchase. Most of our products are made-to-order. If you would like to discuss any bespoke options, our design team can help you with your design requirements.

Please note that products which are made-to-order will affect your rights for returns.

How long do refunds take?

We aim to process these refunds as soon as possible but this may take up to 30 days from the date of cancellation. You will be notified by email when this has been processed.